Staff Technical Account Manager
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-focused professional with strong technical expertise and excellent communication skills, ready to tackle the challenges of managing client relationships in a dynamic setting?
Nutanix is looking for a Staff Technical Account Manager (TAM) to join our Professional Services team. As a TAM, you will play a critical role in ensuring customer satisfaction, deepening customer relationships, and establishing yourself as a trusted advisor to Nutanix clients.
In this role, the TAM will act as the main point of contact for customers, advocating on their behalf and facilitating direct access to key Nutanix business functions, such as Support, Engineering, Product Management, Marketing, and Executive leadership. A solid technical foundation in areas like Virtualization and Data Center IT infrastructure (Storage, Compute, Networking) is crucial. Experience with Private/Public Cloud Services and/or enterprise solutions like VDI, RDBMS (MSSQL/Oracle/SAP), Modern Applications, and Big Data—particularly in large-scale deployments with direct customer engagement—is highly desirable.
Nutanix is looking for a Staff Technical Account Manager (TAM) to join our Professional Services team. As a TAM, you will play a critical role in ensuring customer satisfaction, deepening customer relationships, and establishing yourself as a trusted advisor to Nutanix clients.
In this role, the TAM will act as the main point of contact for customers, advocating on their behalf and facilitating direct access to key Nutanix business functions, such as Support, Engineering, Product Management, Marketing, and Executive leadership. A solid technical foundation in areas like Virtualization and Data Center IT infrastructure (Storage, Compute, Networking) is crucial. Experience with Private/Public Cloud Services and/or enterprise solutions like VDI, RDBMS (MSSQL/Oracle/SAP), Modern Applications, and Big Data—particularly in large-scale deployments with direct customer engagement—is highly desirable.
About the Team
The Technical Account Manager (TAM) role is a key part of Nutanix’s skilled and collaborative Technical Account Management team, dedicated to driving exceptional customer success. Primarily based in Singapore, the team thrives on a culture of solidarity and open communication, where members freely share knowledge and experiences. The team's mission is to enhance customer satisfaction and engagement by providing proactive support and guidance, directly contributing to the growth and success of Nutanix's customer base.
You will report to the Senior Manager, Services Delivery, who promotes an inclusive leadership approach, with a focus on regular one-on-one meetings to ensure alignment with team goals and to address any concerns. This role offers a hybrid work setup.
In this position, you will be required to meet with customers in person regularly or deliver remote services based on customer locations and preferences, underscoring the value of face-to-face interactions in building strong, lasting customer relationships.
You will report to the Senior Manager, Services Delivery, who promotes an inclusive leadership approach, with a focus on regular one-on-one meetings to ensure alignment with team goals and to address any concerns. This role offers a hybrid work setup.
In this position, you will be required to meet with customers in person regularly or deliver remote services based on customer locations and preferences, underscoring the value of face-to-face interactions in building strong, lasting customer relationships.
Your Role
- Gain a comprehensive understanding of the customer's business priorities, IT initiatives, data center environment, and roadmap to serve as a trusted advisor.
- Develop expertise in the Nutanix platform to strengthen the advisor relationship.
- Act as a liaison between the customer and Nutanix cross-functional teams (Sales, Support, Engineering, Product Management) to address operational planning, risk management, deployments, and migrations.
- Advocate for the customer, highlighting operational issues, risks, and best practices, and proactively mitigate potential issues by monitoring internal resources.
- Conduct regular operational reviews with the customer, covering incidents, advisories, security vulnerabilities, and root cause analysis.
- Lead quarterly health checks and maintain regular interactions with executive sponsors and stakeholders.
- Manage issue escalation and resolution with Support and Engineering teams.
- Capture and track account insights in the TAM reporting platform, ensuring processes align with scope and compliance standards.
- Build strong relationships with key account stakeholders and assess TAM value delivery through regular check-ins.
- Support Sales Account Planning and contribute to account penetration and pipeline growth.
- Regularly visit customer sites to foster and maintain a trusted advisor relationship.
What You Will Bring
- 5+ years of experience in an enterprise data center environment, preferably with a leading IT infrastructure or software vendor, with a strong background in enterprise account technical management.
- 3-4+ years of virtualization experience, including VMware vSphere; Nutanix platform knowledge (AOS, AHV) is highly desirable.
- 2+ years in customer-facing roles such as TAM, CSM, or SE, with experience in Customer Relationship Management.
- 1-3+ years of experience in enterprise storage, networking, and Modern Applications, with certifications in networking or storage being a plus.
- Familiarity with enterprise solutions like RDBMS (SQL Server, Oracle), Microsoft Exchange, Splunk, VDI, SAP, Big Data, and branch oVice deployments is highly valued.
- Deep technical understanding of data center infrastructure, including virtualization, compute, storage, networking, converged infrastructure, DR/HA, security, and enterprise workloads like VDI and enterprise applications.
- Strong communication, project management, presentation, and problem-solving skills.
- Proven ability to collaborate across cross-functional teams (Sales, Support, Engineering, Product Management, Consulting Services).
- Expertise in managing sensitive internal product information to proactively mitigate customer risks prior to public release.
- Ability to juggle multiple projects, prioritize tasks, and execute action plans in collaboration with customers and Nutanix teams.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent technical experience
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].